Privacy Policy
Last Updated: September 14, 2026
1. Introduction
New Odyssey Ventures LLC (d/b/a Tempo AI, “Tempo,” “we,” or “us”) provides AI-driven voice, SMS, and chat agents that help businesses manage inbound and outbound customer communications (the “Services”). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you or your end-users interact with the Services, our websites, or any related applications (collectively, the “Platform”).
2. Information We Collect
| Category | Examples | Collected From |
|---|---|---|
| Account Data | Name, company, email, billing address, payment method | Clients at sign-up |
| Contact & SMS Data | Phone number, SMS opt-in status, consent timestamp, message content | Individuals who submit our web forms or text our numbers |
| Communication Content | Call audio/transcripts, SMS/chat messages, metadata (timestamps, caller ID) | End-users via the Platform |
| Usage Data | Log files, IP address, device/browser type, cookies, session duration | Automatic collection |
| Support Data | Tickets, chat logs, survey responses | Clients & end-users |
We do not intentionally collect or process sensitive personal data unless voluntarily provided by a Client in the ordinary use of the Services.
3. How We Use Information
- Provide & Operate the Services (e.g., route calls, generate AI responses, deliver notifications).
- Improve & Train Models using de-identified or aggregated data.
- Billing & Account Management.
- Security & Fraud Prevention.
- Support & Troubleshooting.
- Marketing (only to clients or prospects who have opted-in; you may opt out at any time).
4. SMS / Text Messaging Program
What we collect for SMS and how we use it. When you provide your phone number and check the consent box on our web form (or otherwise opt in), we collect your mobile phone number, your opt-in status, the date and time of your consent, and the content of messages exchanged with us. We use this information solely to deliver the text messages you have requested, to maintain a record of your consent, to respond to your replies (including STOP and HELP requests), and to comply with applicable law.
Message types. By opting in, you agree to receive recurring automated marketing and informational text messages from Tempo AI (New Odyssey Ventures LLC), such as appointment reminders, lead follow-ups, and customer service updates. Message frequency varies. Message and data rates may apply. Opt-in is never required as a condition of purchasing any good or service.
Opting out and getting help. You can opt out at any time by replying STOP to any message. After you opt out, you will receive a one-time confirmation message and will no longer receive text messages unless you opt in again. Reply HELP for assistance, or contact us at hello@mytempo.io or 646-718-5250.
Age requirement. Our SMS program is intended only for individuals 18 years of age or older.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.
Phone numbers are used solely to deliver the messages you have requested and are only shared with our subprocessors (e.g., telephony/SMS providers) as strictly necessary to transmit those messages on our behalf. Any broader data-sharing language in this policy excludes SMS opt-in information and consent.
5. Cookies & Tracking Technologies
Our websites use cookies, web beacons, and similar tracking technologies to operate the site, remember preferences, measure traffic, and improve performance. We use both session and persistent cookies, including strictly necessary cookies and analytics cookies. You can control or disable cookies through your browser settings; disabling some cookies may affect site functionality. We honor applicable Global Privacy Control (GPC) signals where required by law.
6. Legal Bases for Processing (EEA/UK Users)
We process personal data under: (a) contractual necessity (to provide Services), (b) legitimate interests (e.g., service improvement, fraud prevention), and (c) consent where required (e.g., marketing emails, SMS messaging, call recording in two-party-consent states).
7. Sharing & Disclosure
| Recipient | Purpose | Safeguards |
|---|---|---|
| Cloud & Telephony Providers | Hosting, voice/SMS delivery | Standard contractual clauses, DPAs |
| Analytics & Error-Tracking Vendors | Platform performance monitoring | Data minimization, IP truncation |
| Law Enforcement or Regulators | As required by law or court order | Verified request only |
| Successor Entity | Merger, acquisition, or asset sale | Notice issued, Privacy Policy honored |
We never sell personal data for monetary consideration. Any broader data-sharing language in this policy, including the table above, excludes SMS opt-in information and consent: your mobile phone number and messaging consent data are never shared, sold, or provided to third parties or affiliates for marketing or promotional purposes, and are disclosed only to subcontractors that support the delivery of the messages you requested (such as our telephony/SMS providers and customer service).
8. Data Retention
Call recordings and transcripts are stored securely in our cloud environment for operational, training, and quality-assurance purposes. Clients may request earlier deletion or a custom retention schedule at any time by contacting hello@mytempo.io. Account, billing, and log data are retained only as long as necessary to fulfill the purposes described in this Policy or to comply with legal obligations.
9. Security
Tempo employs industry-standard security measures, including TLS encryption in transit, network isolation, access controls, and regular vulnerability scanning. The Platform is hosted on secure cloud infrastructure that implements its own physical and administrative safeguards. While we strive to protect your data, no method of transmission or storage is completely secure; you acknowledge this risk when using the Services.
10. Your Rights
Subject to local law, you may have the right to access, correct, delete, or port your personal information, to unsubscribe from marketing or SMS messages, to update your information, and to object to or restrict certain processing. To exercise these rights, reply STOP to any text message or contact us at hello@mytempo.io or 646-718-5250.
11. Children’s Privacy
The Services are not directed to children under 13, and our SMS program is intended only for individuals 18 years of age or older. We do not knowingly collect personal data from children.
12. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be posted on the Platform or emailed to account holders at least 14 days before they take effect.
13. Contact Us
Tempo AI (New Odyssey Ventures LLC)
hello@mytempo.io · 646-718-5250
See also our Terms of Service.